Problem

Solution

Recommended Parts

Opener does not operate when wall control is pressed.

• Turn Sure-Lock™ off.
• Check power source.
  • Plug a lamp into outlet used for powerhead. If lamp works, power source is OK.
  • If not, check fuse or circuit breaker.
• If power is OK:
  • Check connections at powerhead terminals and at wall console.
• Check for reversed, broken or cut wires. Staples can cut insulation and short wires. Repair or replace.

• Wall Console
• Wireless Wall Console

Opener runs, but door does not move.

• Make sure carriage is engaged with chain/belt/screw.
• Check to make sure chain/belt is not broken or off its pulley.

• Carriage
• Carriage Shuttle

Opener works from wall control, but NOT from remote.

• Check all remotes.
• Replace remote battery.
• Program remotes to powerhead.

• Remote Control
• Remote Control Battery

Remote has less than 25 feet operating range or no operation.

• Relocate remote inside car and or point remote at garage door.
• Replace battery.
• Reposition door opener antenna.
• Eliminate possible competing signals (radio, etc.).
• LED bulbs may be interfering with remote signal.

• Remote Control
• Remote Control Battery
• LED Light Bulb

Door starts down, then STOPS and goes back up. OR Safe-T-Beam® System malfunction.

• If it’s a NEW installation, check Door Arm position.
• If it’s a NEW installation, make sure ONLY the Safe-T-Beams® that came with this opener are installed.
• Check if limits are properly set. Adjust limits as needed.
• Check if Safe-T- Beam® red LED is flashing.
• Check Safe-T-Beam® system for beam obstruction or misalignment of lenses.
• Check garage door for binding.
• If an operational problem exists, and opener will not close, the opener can be forced to close as follows: Press and hold the wall control button until door is completely closed.
• Check for interference from adjacent Safe-T-Beam® units.

• Operator Arm
• Carriage
• Carriage Shuttle
• Safety Sensors
• Circuit Board Series II
• Circuit Board WIFI

Door starts down, then STOPS before it is closed. OR Door will only open.

• Check Safe-T- Beam® wire connection at powerhead and at STBs.
• Check if limits are properly set. Adjust limits as needed.
• Check CONTACT REVERSE.
• Check garage door for binding.
• Check closing “FORCE” control.

• Safety Sensors
• Circuit Board Series II
• Circuit Board WIFI

Door starts up, but STOPS before it is completely open.   

• Check if limits are properly set. Adjust limits as needed.
• Be sure the door, opener and springs are in good repair, properly lubricated and balanced.
• Check closing/opening “FORCE” control.
• If you suspect a problem with the garage door hardware or springs, call Overhead Door and hire a local door service professional. NEVER try to repair door hardware or springs yourself.

• Lubricant

Door will only run closed.

• Turn Sure-Lock™ OFF.
• Check if limits are properly set.
• Check door balance, condition and door spring.
• Check opening “FORCE” control.
• If you suspect a problem with the garage door hardware or springs, call Overhead Door and hire a local door service professional. NEVER try to repair door hardware or springs yourself.

• Wall Console
• Wireless Wall Console
• Circuit Board Series II
• Circuit Board WIFI

Door opener starts for no reason.

• Button stuck on wall control or remote.
• Was remote lost or stolen? Erase all remotes from powerhead memory and program new remotes.

• Wall Console
• Wireless Wall Console
• Remote Control

Noisy operation.

• Be sure all door fasteners are tight.
• Be sure garage door is in good repair, properly lubricated and balanced.
• Be sure opener is in good repair.

• Lubricant

Door opener runs slow.

• Check operating condition of door. Door may need professional repair/adjustment.

• No response from unit.

• Check power supply.
• Contact a trained professional.

• Limits not set properly.

• Re-program limits.

• Circuit Board Series II
• Circuit Board WIFI

• Program error.
• Component failure.

• Unplug unit, wait 5 seconds, plug in.

• Circuit Board Series II
• Circuit Board WIFI

• Remote not programmed.

• Program remote.

• Remote Control

• Remote not programmed.

• Program remote.

• Remote Control

• Safe-T-Beam® physical obstruction.
• Safe-T-Beam® signal interference.

• Remote obstruction, recheck unit.
• Check alignment of Safe-T-Beam® pair and nearest other Safe-T-Beam® pair.

• Safety Sensors

• Door contact in UP or DOWN travel.
• Door component failure detected.

• Remove obstruction.
• Check door spring, track, rollers, hinges and fixtures.

• Circuit Board Series II
• Circuit Board WIFI

• Thermal cutout.

• DO NOT unplug unit. Wait until LED clears before operating.

• Component error.

• Contact a trained door system technician.

• Circuit Board Series II
• Circuit Board WIFI

• Door will not open.

• Check Sure-Lock™ Sure-Lock™ should be OFF for normal operation.

• Wall Console
• Wireless Wall Console

• Radio receiver error.

• Unplug the unit. Wait 5 seconds and plug the unit back in. If problems persist, contact a trained door system technician.

• LED Light Bulb
• Circuit Board Series II
• Circuit Board WIFI